The Rise of Electric and Hybrid Vehicles

As electric and hybrid vehicles gain traction in the automotive market, repair shops are taking steps to prepare for the shift. While battery electric vehicles (BEVs) currently make up just 4.5% of the vehicles serviced, and hybrids account for 7.2%, the demand for maintenance and repair on these vehicles is rising. In fact, 93% of shops report an increase in BEVs coming in for service over the past two years, while 92% have seen a rise in hybrid repairs.

This growing trend is pushing many repair shops to adapt. More than half (57%) of shops now actively market their ability to service electric and hybrid vehicles, recognizing the opportunity to compete with new car dealers for their share of the business. However, preparation goes beyond marketing. About 43% of shops have invested in specialized tools and equipment designed for electric and hybrid vehicle repairs, ensuring they have the necessary resources to handle the unique challenges these vehicles present.

Training is another crucial component of this shift. With electric drivetrains, high-voltage systems, and advanced battery technology, servicing BEVs and hybrids requires specialized knowledge. Currently, 42% of shops have invested in training programs to equip their technicians with the skills needed to safely and effectively work on these vehicles.

Staying up to date with industry trends is also key. A majority (59%) of repair shops rely on their first-call suppliers or program groups to provide insights into the latest developments in electric and hybrid vehicle maintenance. This ensures they are aware of emerging technologies, best practices, and potential service challenges.

While electric and hybrid vehicles still make up a small percentage of overall service traffic, the data clearly shows that their presence is growing. Forward-thinking repair shops are making strategic investments in marketing, equipment, and training to position themselves for the evolving automotive landscape. As the shift toward electrification continues, these preparations will be essential for staying competitive and meeting the needs of an increasingly electric future.