AUTOMOTIVE MARKET RESEARCH

June 8, 2020

Challenges for Independent Repair Shops and Technicians the Remainder of 2020 (COVID-19 Update)

At the beginning of 2020, prior to the pandemic, we surveyed independent automotive repair shops to get insight into what they thought their biggest challenges would be for 2020, for …

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May 13, 2020

Disruption in Auto Parts Availability Affecting Repair Shop Purchasing Behavior

Independent repair shops have seen a large drop in business due to the COVID-19 pandemic and shelter-in-place restrictions.  Some shops are faring better than others, some are more optimistic than …

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March 31, 2020

Automotive Parts & Service Consumer Purchasing Behavior During an Economic Downturn

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January 22, 2020

Challenges for Independent Repair Shops and Technicians in 2020; Advice they’d give to Future Technicians

Heading into 2020, according to independent automotive repair shops, the biggest challenges to shops and their technicians include finding time for hands on training (42.6%), staying up to date with …

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November 18, 2019

CELL PHONE USAGE IN BAYS AT INDEPENDENT REPAIR SHOPS

Nearly every auto repair technician owns a cell phone (99.6%), and nearly half own a tablet or iPad (46.4%). For 57%, those personal devices end up in their working bay. …

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October 29, 2019

The Hispanic DIY Auto Maintenance & Repair Consumer

28.1% of the Hispanic population perform their own vehicle maintenance and repairs (DIY), compared to 23.3% of the total market. Purchases amongst the Millennial generation is also much higher relative …

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May 15, 2019

Install-it-for-me at Independent Repair Shops

Consumers continue to bring parts to repair shops they’ve bought at retailers or online sources. While shops field these requests, some shops are more open to installing these parts than …

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January 9, 2019

Part Delivery Times at Independent Automotive Repair Shops

When an independent auto repair shop orders parts, delivery time can vary widely depending on the type of part.  Some shops are willing to wait longer for parts as well…read …

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October 10, 2018

Independent Auto Repair Shop Private Label/Store Brand Purchasing

Independent auto repair shop’s purchasing of private-label/store-brand parts is on the rise.  Almost 2/3rds of shops plan on increasing their purchases over the next two year which is driven by …

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August 28, 2018

Independent Auto Repair Shop’s Competitor Perceptions & Differentiation

This month’s insight follows up on our last insight (Independent Auto Repair Shop’s Biggest Competitors) and describes who the independent auto repair shop’s top competitors are, why they’re the shop’s …

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